328 Pine St., Sausalito, CA 94965, USA

FREQUENTLY ASKED QUESTIONS

What should I expect during my first visit?

Your first visit begins with a comprehensive consultation where our experts will assess your skin and discuss your aesthetic goals. We will recommend personalized treatment options and answer any questions you may have to ensure you feel comfortable and informed.

Are your treatments safe?

Yes, all our treatments are performed by highly trained and certified professionals using state-of-the-art equipment and techniques. We prioritize your safety and comfort, adhering to the highest standards of medical care and hygiene.

How do I know which treatment is right for me?

Our team will guide you through the selection process during your initial consultation. We’ll evaluate your skin type, concerns, and goals to recommend the most suitable treatments to achieve the best results for you.

Is there any downtime after treatments?

Most of our treatments are non-invasive or minimally invasive, requiring little to no downtime. However, the recovery time can vary depending on the specific treatment. During your consultation, we will provide detailed post-treatment care instructions and inform you about any necessary recovery time.

How often should I schedule treatments?

The frequency of treatments depends on the type of service and your individual needs. Some treatments, like facials, may be done monthly, while others, like laser hair removal, may require a series of sessions spaced several weeks apart. We will create a personalized treatment plan to ensure optimal results.

Do you offer packages or memberships?

Yes, we offer a variety of packages and memberships designed to provide you with ongoing care and savings. Our packages bundle popular treatments for comprehensive care, while our memberships offer exclusive benefits and discounts. Contact us to learn more about our current offerings and find the perfect plan for your needs.

Effective Date: February 10, 2025

This Privacy Policy (“Policy”) explains how Luxe Medical Spa (“Luxe Medical Spa,” “we,” “us,” or “our”) collects, uses, protects, and discloses your personal information (“Personal Information”) when you visit our website (the “Website”) or use any of our products and services (collectively, the “Services”). This Policy also outlines the choices you have regarding our use of your Personal Information and how you can access, update, or delete it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out forms on our Website, schedule appointments, or interact with our Services. This information may include, but is not limited to, your name, email address, phone number, medical history, and payment information. You are not required to provide any personal information, but without it, you may not be able to fully enjoy our Services.

2. Automatic Data Collection

When you visit our Website, we may automatically collect certain information such as your IP address, browser type, device information, pages you visit, and other browsing activity. This data is collected to improve your experience and enhance the functionality of our Website.

3. How We Use Your Information

We use the information we collect for various purposes including:

To provide and manage our Services
To communicate with you and respond to inquiries
To personalize and improve your experience with our Website and Services
To process payments and manage billing
To comply with legal and regulatory obligations

Non-personal information may be used to analyze and improve the performance of our Website.

4. Protection of Children’s Privacy

Our Website and Services are not intended for children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can take appropriate action.

5. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and improve website functionality. You can manage cookie settings through your browser, though some Website features may not work properly without them.

We may also partner with third-party services that use cookies to personalize ads and track user activity on our Website.

6. Do Not Track Settings

Some browsers offer a “Do Not Track” feature. Our Website does not respond to these signals. However, you can adjust your browser settings to block cookies or prevent tracking.

7. Third-Party Links

Our Website may contain links to third-party websites that we do not control. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

8. Security of Your Information

We take reasonable measures to protect your Personal Information from unauthorized access or disclosure. This includes using encryption and secure servers. However, please note that no data transmission over the internet is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

9. Data Breach Notification

If a data breach occurs that compromises your Personal Information, we will take necessary steps to investigate, notify affected individuals, and comply with legal requirements. We will notify you if we believe your information has been affected.

10. Legal Disclosures

We may disclose your Personal Information if required by law or to protect our rights, the safety of others, or in response to a government request.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy. When we make changes, we will post the updated version on this page with the new effective date. Continued use of our Website and Services after changes to this Policy indicates your acceptance of the updated terms.

12. Your Agreement

By using our Website and Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your Personal Information as described.