328 Pine St., Sausalito, CA 94965, USA

TERMS AND CONDITIONS

FREQUENTLY ASKED QUESTIONS

What should I expect during my first visit?

Your first visit begins with a comprehensive consultation where our experts will assess your skin and discuss your aesthetic goals. We will recommend personalized treatment options and answer any questions you may have to ensure you feel comfortable and informed.

Are your treatments safe?

Yes, all our treatments are performed by highly trained and certified professionals using state-of-the-art equipment and techniques. We prioritize your safety and comfort, adhering to the highest standards of medical care and hygiene.

How do I know which treatment is right for me?

Our team will guide you through the selection process during your initial consultation. We’ll evaluate your skin type, concerns, and goals to recommend the most suitable treatments to achieve the best results for you.

Is there any downtime after treatments?

Most of our treatments are non-invasive or minimally invasive, requiring little to no downtime. However, the recovery time can vary depending on the specific treatment. During your consultation, we will provide detailed post-treatment care instructions and inform you about any necessary recovery time.

How often should I schedule treatments?

The frequency of treatments depends on the type of service and your individual needs. Some treatments, like facials, may be done monthly, while others, like laser hair removal, may require a series of sessions spaced several weeks apart. We will create a personalized treatment plan to ensure optimal results.

Do you offer packages or memberships?

Yes, we offer a variety of packages and memberships designed to provide you with ongoing care and savings. Our packages bundle popular treatments for comprehensive care, while our memberships offer exclusive benefits and discounts. Contact us to learn more about our current offerings and find the perfect plan for your needs.

Effective Date: February 10, 2025

These Terms and Conditions (“Terms”) govern your use of the Luxe Medical Spa website (the “Website”) and the services provided by Luxe Medical Spa (the “Services”). By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or Services.

1. Use of the Website

By using the Website, you agree to comply with all applicable laws and regulations. You must not use the Website for any unlawful purpose or in any way that could damage, disable, or impair the Website’s functionality.

You agree not to engage in any activity that could interfere with or disrupt the Website or its servers, including but not limited to hacking, spamming, or using malicious software.

2. Account Registration

To access certain Services on our Website, you may be required to create an account. When registering, you agree to provide accurate and complete information and to update your details as needed to ensure that they remain accurate.

You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. If you believe your account has been compromised, please contact us immediately.

3. Appointment Scheduling and Payments

Through our Website, you may schedule appointments and make payments for services. You agree to provide valid and accurate information when making appointments or payments. All payments made through our Website are processed securely, and you are responsible for ensuring that your payment details are up to date.

We reserve the right to cancel or reschedule appointments in certain circumstances, and you will be notified promptly if any changes occur.

4. Health Information

The Services provided by Luxe Medical Spa may involve the collection and use of personal health information. You agree to provide accurate and complete health information to ensure the best care and treatment.

Please note that our Website is not a substitute for professional medical advice. If you have any medical concerns, you should consult a healthcare professional.

5. Intellectual Property

All content on the Website, including text, graphics, images, logos, and software, is the property of Luxe Medical Spa or its licensors and is protected by copyright and other intellectual property laws.

You are granted a limited, non-exclusive license to access and use the Website for personal, non-commercial purposes. You may not copy, modify, distribute, or use any content from the Website without the express written consent of Luxe Medical Spa.

6. Privacy and Data Collection

Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our Website or Services. By using our Website, you consent to the practices described in our Privacy Policy.

7. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience, but we are not responsible for the content, privacy practices, or services of these third-party sites. You access these sites at your own risk, and we encourage you to review their terms and privacy policies before using them.

8. Limitation of Liability

Luxe Medical Spa is not liable for any damages, losses, or injuries that result from your use of the Website or Services, including but not limited to indirect, incidental, or consequential damages. We are not responsible for any loss of data or information, whether caused by a technical issue or human error.

To the fullest extent permitted by law, our total liability to you for any claims arising from the use of our Website or Services is limited to the amount you paid for the specific service in question.

9. Indemnification

You agree to indemnify and hold Luxe Medical Spa, its affiliates, employees, and agents harmless from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the Website or Services or any violation of these Terms.

10. Termination

We reserve the right to suspend or terminate your access to our Website or Services at any time, with or without cause, including if we believe you have violated these Terms. Upon termination, your right to use the Website will immediately cease, and you must stop using the Website and Services.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the state where Luxe Medical Spa operates, without regard to its conflict of law principles. Any disputes arising under these Terms will be resolved in the courts located in that state.

12. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with the updated effective date. By continuing to use the Website or Services after such changes, you agree to be bound by the updated Terms.

13. Acceptance of Terms

By using the Website or Services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you do not agree to these Terms, you must not use the Website or Services.